Lodi, California.

Lodi Location

139 S. Guild Avenue Lodi, CA 95240 Phone: 209-405-0951 Fax: 209-625-8836 Email: services@jriva.com

Employment Opportunities

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Medical Call Center Manager JRIVERA ASSOCIATES, INC. MEDICAL CALL CENTER We have an immediate need for a Medical Call Center Manager with a proven and successful track record of call center management. JOB DESCRIPTION : Manages operation by adhering to company mission statement pertaining to planning, goals, and company policies and procedure. ESSENTIAL FUNCTIONS: Day to day planning, measuring and execution of the call center’s service, quality operations and leadership strategies:
  • Maintenance of customer centered culture in call center
  • Administering set policies, procedures and programs to improve operational performance
  • Assurance that all company policies and procedures in regard to regulatory agencies guidelines and policies are strictly enforced
  • Maintain set budget through efficient utilization of all resources
  • Meticulous maintenance of any necessary logs or reports as required and outlined by JRivera Associates’ policies and procedures
  • Perform other duties and shift coverage for services as necessary
Quality Assurance of Call Center:
  • Maintains and improves call center operation by monitoring system performance, identifying and resolving problems, preparing and completing action plans
  • Prepares call center performance reports by collecting, analyzing and summarizing data and trends
  • Performs quality assurance review of work and provides feedback to staff
  • Ensure that quality, performance and customer satisfaction is attained
Staffing and Management of Call Center’s Personnel:
  • Direct supervision of all staff and the indirect supervision of all calling centers
  • Responsible for Call Center human resource objectives – including onboarding, training, coaching, counseling, and disciplining as needed. Additionally, would be responsible for communicating job expectations, providing feedback, monitoring and conducting scheduled reviews of employees’ performance
  • Maintain a healthy, productive work environment that meets state and federal guidelines, and exceeds the local community standards
  • Provide each call center representative with set staffing guidelines and expectations
  • Responsible for the implementation of the Call Center training program for all Call Center representatives.
  • Provide necessary tools to subordinates to enable them to meet and exceed goals within the organization
Qualification Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
  • At least 2 years’ experience working in call center management capacity
  • Bachelor’s degree (strongly preferred)
  • 2 years management experience or equivalent combination of education and experience preferred
  • Working knowledge of all Microsoft Office products with emphasis on proficient use of Excel is required
  • This individual must have excellent communication skills, strong organizational, skills, and the ability to develop others within the company
JRivera Associates, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, disability or protected veteran status. Required experience:
  • CALL CENTER management: 2 years
Required education:
  • Bachelor’s
Click here for more information.
Bilingual Medical Assistant TSR / Medical Interpreter SPANISH/ENGLISH – MUST BE BILINGUAL & MUST BE AN EXPERIENCED MEDICAL ASSISTANT (CLINICAL) with back office experience – Lodi, CA JOB DESCRIPTION Must be an experienced Medical Assistant and must be FLUENT in Spanish and English (able to speak, read, and write). tele-service Representative / Medical Interpreters (TSR/MI) provide onsite and Medical Communication Center (MCC) services for clients, patients, healthcare providers and contracted agencies. EDUCATION HIGH SCHOOL DIPLOMA or GED and MEDICAL ASSISTANT certificate or diploma REQUIRED ON SITE INTERPRETATION
  • Provides onsite interpretation services
  • Requires travel to and from contracted facilities
  • Conducts medical and general interpreting for patients and health care providers
  • Assess and monitors understanding of information conveyed
  • Records and monitors interpretation activities according to company standards
  • Communicates clearly
  • Facilitates partnership relations with clients, patients healthcare providers, agencies and community
MEDICAL COMMUNICATION CENTER
  • Assists patients to obtain medical service by scheduling primary care and selected specialty appointments
  • Assists physicians with initiation and execution of appointments, faxing prescription and referrals
  • Receives phone calls and verifies identity and eligibility of callers
  • Understands request and schedules appointments for medical treatment
  • Completes documentation in the record according to established workflow
  • Transfers calls to medical advice nurse or healthcare provider’ offices
  • Provides information about location of medical centers, pre-appointment preparation and related patient benefit information
  • Assist patients and clients with outbound calls as needed
  • Makes changes to callers’ address or other demographic information as needed
  • Makes outbound calls and receives calls to / from new patients and healthcare providers and agencies as necessary
  • Schedules video conferencing meetings
  • Assists providers by faxing prescriptions and referrals as needed
  • Initiates on-line meetings and provides introduction of patient to physician
  • Performs other related administrative / MA duties as directed
EXPERIENCE
  • A minimum of 1 (ONE) year working in the medical field as a MEDICAL ASSISTANT
  • Fluent in Spanish and English in written and spoken language
ADDITIONAL REQUIREMENTS
  • Proficiency in the use of applicable computer software
  • Effective interpersonal and communication skills
  • Ability to type 35 WPM
  • Ability to pass tests showing proficiency in above requirements including ability to work Multilingual / Multicultural population
  • Experience in Health Care
  • Medical Terminology IS A MUST
  • Must have valid state license and motor vehicle insurance coverage and vehicle
SHIFT
  • Flexibility needed with some weekends
  • Varied schedules
Potential hires must pass background check / drug screen. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status. Required experience:
  • Must be a Medical Assistant that has working experience (CLINICAL) back office duties: 1 year
Required license or certification:
  • Drivers License
Required language:
  • FLUENT SPANISH (speak, read and write)
Job Type: Part-time Required experience:
  • Medical Assisting Clinical (back office): 1 year
Required license or certification:
  • Drivers License
Required education:
  • High school or equivalent
Required language:
  • Fluent Spanish
Click here for more information.
NURSE Medical Call Center Director We have an immediate need for a Call Center Director with a proven and successful track record of call center management. JOB TITLE
  • Medical Call Center Director
JOB DESCRIPTION
  • Directs operation by adhering to company mission statement pertaining to strategic planning, goals, and company policies and procedure.
ESSENTIAL FUNCTIONS
  • Day to day planning, measuring and execution of the call center’s service, quality operations and leadership strategies.
  • Maintenance of customer centered culture in call center
  • Administering set policies, procedures and programs to improve operational performance
  • Assurance that all company policies and procedures in regard to regulatory agencies guidelines and policies are strictly enforced
  • Maintain set budget through efficient utilization of all resources
  • Meticulous maintenance of any necessary logs or reports as required and outlined by JRivera Associates’ policies and procedures
  • Perform other duties and shift coverage for services as necessary
Quality Assurance of Call Center
  • Maintains and improves call center operation by monitoring system performance; identifying and resolving problems; preparing and completing action plans; completing system audits and analyses; managing system and process improvement
  • Prepares call center performance reports by collecting, analyzing and summarizing data and trends
  • Performs quality assurance review of work and provides feedback to staff
  • Ensure that quality, performance and customer satisfaction is attained in each aspect of product/service line for each client’s specific needs
Staffing and Management of Call Center’s Personnel:
  • Direct supervision of all staff and the indirect supervision of all calling centers including but not limited to management and representatives of this company
  • Responsible for Call Center human resource objectives – including onboarding, training, coaching, counseling, and disciplining as needed. Additionally, would be responsible for communicating job expectations, providing feedback, monitoring and conducting scheduled reviews of employees’ performance
  • Maintain a healthy, productive work environment that meets state and federal guidelines, and exceeds the local community standards
  • Provide each call center representative with set staffing guidelines and expectations
  • Responsible for the implementation of the Call Center training program for all Call Center representatives. This includes ensuring that record of all training is meticulously maintained
  • Provide necessary tools to subordinates to enable them to meet and exceed goals within the organization
Qualification Requirements:
  • To perform this job successfully, an individual must be able to perform each essential duty satisfactory. The requirements listed below are representative of the knowledge, skill, and/or ability required.
  • California Registered Nurse license
  • At least 2 years’ experience working in RN capacity (Preferred)
  • Bachelor’s degree or equivalent
  • 2 years call center management experience or equivalent combination of education and experience preferred
  • Working knowledge of all Microsoft Office products with emphasis on proficient use of Excel is required
  • This individual must have excellent communication skills, strong organizational, skills, and the ability to develop others within the company
  • Fluent Spanish preferred
JRivera Associates, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, disability or protected veteran status. Required experience:
  • 2 years call center management experience or equivalent combination of education and experience: 1 year
Required license or certification:
  • California Registered Nurse
Required education:
  • Bachelor’s
Click here for more information.
Medical Interpreter- Independent Contractor Company based out of Lodi, CA seeking Independent Contractors- Medical Interpreters JOB TITLE
  • Medical Interpreter- Independent Contractor
JOB DESCRIPTION
  • Perform a variety of interpretation and translation services to assist physicians and non-English speaking patients.
ESSENTIAL FUNCTIONS Interpretation
  • Participate as a neutral party in the role as conduit of information that must flow between providers, patient and their family.
  • Ensure that information pertaining to the patient’s medical care is accurately interpreted and communicated. Ability to convey the exact message as opposed to summarizing the information in a way that is subjective.
  • Demonstrates interpreter competencies
  • Select appropriate mode of interpretation for each encounter.
Translation
  • Provide written translation of short and or emergent documents. May need to translate longer documents, depending on his/her assignment.
Record Keeping
  • Maintain accurate daily records on all requests for service as well as the provision of services. Maintain accurate and timely documentation within program database.
  • Accurately and thoroughly document nature of interpretation in the application system.
Customer Service
  • Promote customer satisfaction related to clients and JRivera Associates; notify Supervisor of any issues that may be problematic.
  • Provide feedback to manager regarding any issues and concerns, and will take responsibility in problem solving
  • Continually seeks opportunities to improve quality of service.
  • Exhibits professional behavior at all times.
Policies and Procedures Compliance
  • Ensure that all policies and procedures related to process, service, and employee work rules are followed.
  • Effectively exercise confidentiality and sensitivity in regard to all employee and patient information at all times. It is crucial for all employees to maintain strict confidentiality in all matters related to patient care and visitor issues for all non-English speaking patients, families, staff and subcontracted staff.
Communication
  • Communicate clearly with management and interpreter team in order to best coordinate care for patients.
  • Effectively utilize all information systems to convey information.
Additional Job Requirements
  • Participates as assigned in data collection, research and performance improvement related services monthly.
  • Perform other related duties incidental to the work described herein.
WORKING CONDITIONS
  • Fast-paced clinical environment with frequently changing priorities.
  • Moderate physical demands – required to be able to lift 20 lbs., ability to be on feet or sitting at desk for extensive periods of time, onsite interpretation may require extensive walking, climbing stairs, etc.
  • Emotionally challenging as some interactions may be highly stressful requiring maturity, composure and sound judgment. Position requires the ability to act calmly and professionally in a potentially demanding and high-stress environment.
REQUIRED QUALIFICATIONS Education:
  • High-School Diploma or equivalent and successful completion of medical interpretation training in secondary language.
Experience:
  • 1 year of experience as a Medical Interpreter strongly preferred.
Degrees, Li censure and/or Certification
  • Medical Interpreter Certificate or completion of a 40-hour Healthcare Interpreter Training and applying certification.
Knowledge, Skills,and Abilities
  • Ability to work with diverse populations from various economic backgrounds and age groups.
  • Ability to work with diverse populations from various economic backgrounds and age
  • Ability to work as an effective member of a dedicated team.
  • Ability to workin a fast paced Healthcare environment with a variety of customer service needs.
  • Accurate and appropriate interpretation skills at all times.
  • Current Driver’s License with driving record and vehicle
  • You must have current vehicle insurance.
  • Must have ability to utilize the phones.
  • Flexibility and ability to prioritize multiple tasks.
  • Excellent attendance and punctuality.
Requirements
  • Must be flexible to meet scheduling needs and handle unpredictable changes.
  • Detail oriented and accurate.
  • You must pass our Language Proficiency Test both written and oral.
  • You must be fluent and be able to read and write in languages you have indicated you speak.
  • You must have IOS Compatible device
Job Type: Part-time Required experience:
  • Medical Interpreter strongly preferred.: 1 year
Required license or certification:
  • Medical Interpreter Certificate or completion of a 40-hour Healthcare Interpreter Training
Required education:
  • High school or equivalent
Click here for more information.
Bilingual (SPANISH) Medical Assistant TSR/ Medical Interpreter BILINGUAL MEDICAL ASSISTANT TELE-SERVICE REPRESENTATIVE / MEDICAL INTERPRETER SPANISH/ENGLISH MEDICAL ASSISTANT (CLINICAL) – Manteca, CA JOB DESCRIPTION Must be an experienced Medical Assistant and must be FLUENT in Spanish and English (able to speak, read, and write). tele-service Representative / Medical Interpreters (TSR/MI) provide onsite and Medical Communication Center (MCC) services for clients, patients, healthcare providers and contracted agencies. EDUCATION HIGH SCHOOL DIPLOMA or EQUIVALENT MEDICAL ASSISTING certificate or diploma ON SITE INTERPRETATION
  • Provides onsite interpretation services
  • Requires travel to and from contracted facilities
  • Conducts medical and general interpreting for patients and health care providers
  • Assess and monitors understanding of information conveyed
  • Records and monitors interpretation activities according to company standards
  • Communicates clearly
  • May be required to translate written documents
  • Facilitates partnership relations with clients, patients healthcare providers, agencies and community
MEDICAL COMMUNICATION CENTER
  • Assists patients to obtain medical service by scheduling primary care and selected specialty appointments
  • Assists physicians with initiation and execution of appointments, faxing prescription and referrals
  • Receives phone calls and verifies identity and eligibility of callers.
  • Understands request and schedules appointments for medical treatment
  • Completes documentation in the record according to established workflow
  • Transfers calls to medical advice nurse or healthcare provider’ offices
  • Provides information about location of medical centers, pre-appointment preparation and related patient benefit information
  • Assist patients and clients with outbound calls as needed
  • Makes changes to callers’ address or other demographic information as needed
  • Makes outbound calls and receives calls to / from new patients and healthcare providers and agencies as necessary
  • Schedules video conferencing meetings
  • Assists providers by faxing prescriptions and referrals as needed
  • Initiates on-line meetings and provides introduction of patient to physician
  • Performs other related administrative / MA duties as directed
EXPERIENCE
  • 1 (ONE) year experience working in the medical field as a medical assistant
  • Fluent in Spanish and English in written and spoken language
REQUIRED ADDITIONAL REQUIREMENTS
  • Proficiency in the use of applicable computer software
  • Effective interpersonal and communication skills
  • Ability to type 35 WPM
  • Ability to pass tests showing proficiency in above requirements including ability to work Multilingual / Multicultural population
  • Experience in Health Care
  • Medical Terminology IS A MUST
  • Must have valid state license and motor vehicle insurance coverage and vehicle
SHIFT
  • Flexibility needed with some weekends
  • Varied schedules
Potential hires must pass background check / drug screen. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status. Job Type: Part-time Required experience:
  • Medical Assistant Clinical (back office): 1 year
Required license or certification:
  • Drivers License
Required education:
  • High school or equivalent
Required language:
  • Spanish (speak,read and write)
Click here for more information.
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